Frequently Asked Questions

Check the thermostat setting. Check that all power sources are turned on (breaker, service switch, and emergency switch at the top of the steps). Press the reset button one time. Check the fuel level in the oil tank.

If the burner does not light or stay running, you should not keep pressing the reset. You could load the firebox with excess fuel causing soot damage or worse if and when it does light.

There are several mechanical failures that can cause this. Please call us to have a trained professional take a look.

Really?! Please do not ever try that.

Oil heating equipment should be cleaned and serviced every year to ensure safe and efficient operation.

No. This indicates a problem that will need to be checked.

Repair history and fuel usage are good indicators. If you think it is time to consider something more reliable and efficient, please call us for an honest recommendation that makes sense for your situation.

Check the thermostat setting and check that all power sources are turned on.

No. These refrigerants use different refrigerant oils and operate at very different pressures. An R-22 system will not work properly with R410-A refrigerant.

Yes. R-22 systems are no longer being produced. R-22 refrigerant is still available, however, production is continually being phased back driving up the cost of the refrigerant.

Yes. Any mechanical system requires regular maintenance to provide you with reliable and efficient operation.

Seasonal Energy Efficiency Rating and Heating Seasonal Performance Factor. These are the ratings that the government uses to rate the efficiency of HVAC equipment. A higher number indicates a higher efficiency.

Check the thermostat setting. Check that all power sources are turned on (breaker, service switch, and emergency switch at the top of the steps). The gas supply level (propane) and valves.

Possibly, however most new equipment does not have a standing pilot. If you are unsure, please give us a call to have a trained professional take a look before attempting anything.

No. A constant gas odor indicates a problem that will need to be checked out.

Yes. Any mechanical system requires regular maintenance to provide you with safe, reliable, and efficient operation.

Annual Fuel Utilization Efficiency. A higher number indicates a more efficient unit.

Just like an air conditioner, a heat pump uses the refrigeration process to extract usable heat from one area and move it to another area. A heat pump is produced with valves and controls that allow you to choose what area you want the heat moved (inside for heating or outside for cooling) by means of the refrigeration process.

Odds are the heat pump is not working properly, or at all, and you have been staying warm using the electric auxiliary heat. Please give us a call to have a trained professional take a look.

You need auxiliary heat to help maintain the room temperature when the heat pump goes through a defrost cycle or just can’t produce enough heat due to extreme cold.

Most likely the outdoor unit is going through a defrost cycle and the smoke is actually water vapor from ice being warmed up and removed from the unit.

Yes. Any mechanical system needs regular maintenance to provide you with reliable and efficient operation.